Are We a Good Fit?
New Patient Checklist
It is crucial that you have given serious consideration to the fit between our practice philosophies and your own when choosing a pediatric practice for your children.
Excellent care happens when the physicians and office staff are aligned with your family's priorities and philosophies regarding medical care. Only then can shared decision-making be based on mutual respect.
Please read the following checklist carefully to be sure Valley Pediatric Clinic is the appropriate medical home for your children.
We look forward to meeting you and forming a mutually rewarding relationship.
Vaccines
Our Vaccine Policy follows the schedule outlined by The Centers for Disease Control and Prevention (CDC) and The American Academy of Pediatrics (AAP).
Antibiotics
We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.
We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.
Medical Home
We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.
Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.
Technology
Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for routine care/immunizations that are due.
Office Hours
We make every effort to meet the needs of our patients, offering both routine well visits and sick visit on a Walk-in basis.
To ensure we provided you with the most efficient care we highly recommend that you call before the visit.
Please familiarize yourself with our office hours to see if they work for your family.
After Hours
We have a physician on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number and the provider on-call will give you advice regarding your child's problem.
You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours care.
Insurance
Make sure we participate with your insurance plan.
It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.
Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company. Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.
Billing
Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.
